Ep:2 What's the difference between good chat vs. bad chat? Artwork

Your Call is Very Important to Us

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Your Call is Very Important to Us

Ep:2 What's the difference between good chat vs. bad chat?

January 09, 2023 • Tom Brannen and Vic Cooper • Season 1 • Episode 2

In this episode, we explore a tale of two chats - one that was excellent, and one that, well, sucked. As more and more interaction go to chat, it is important for companies to not just support chat, but excel at chat. Join us as we deep dive into these two experiences and break down the differences.

Thanks for listening!

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Show Hosts:

Tom Brannen – Industry Analyst – OnConvergence

Web: onconvergence.com

Twitter: @tbrannen

LinkedIn: https://www.linkedin.com/in/tbrannen/

Vic Cooper – Independent Consultant – Inteletry

Web: https://www.inteletry.com

Twitter: @VicACooper