Your Call is Very Important to Us
With all of the advancements in technology, why is customer service getting worse instead of better? That is the key question “Your Call is Very Important to Us” seeks to answer. Please subscribe to the podcast on the platform of your choice. You can also visit our YouTube channel at: https://www.youtube.com/@yourcallis. Do you have a customer service fail you'd like to share? Would you be interested in sponsoring an episode? Want to just reach out and provide some feedback? Feel free to drop us an email at info@yourcallis.com. Thanks for joining us and be sure to spread the word!
Podcasting since 2023 • 8 episodes
Your Call is Very Important to Us
Latest Episodes
Ep: 8 - “The Ensh!ttification of Everything: Why Customer Service Still Sucks”
In this episode of Your Call is Very Important to Us, hosts Tom Brannen and Vic Cooper tackle the concept of “enshittification,” a term popularized by author Cory Doctorow to describe the gradual decline in quality of products and serv...
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Season 2
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Episode 3
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53:38
Ep: 7 - Revolutionizing Public Service: How AI is Transforming the Citizen Experience
In this episode, hosts Tom Brannen and Vic Cooper are joined by Joe Forte from NICE, who leads the public sector division. They delve into the intricacies of customer experience (CX) within the public sector, exploring why customer service ofte...
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Season 2
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Episode 2
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48:04
Ep: 6 - The Future of AI in CX: Letting AI Drive
Kicking off a new season of the podcast, we take a quick look back before tackling the question of how AI is changing the landscape of CX. We also discuss how AI is revolutionizing not just customer service but also the way we think about, proc...
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Season 2
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Episode 1
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50:04
Ep:5 What are some of the most common CX mistakes?
In this episode, Vic and Tom discuss some of the most common CX mistakes they see and offer some thoughts on how to fix them. Also, Vic channels a previous poor CX with AT&T and has to be bleeped as he relives the experience.
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Season 1
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Episode 5
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39:52
