Ep: 6 - The Future of AI in CX: Letting AI Drive Artwork

Your Call is Very Important to Us

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Your Call is Very Important to Us

Ep: 6 - The Future of AI in CX: Letting AI Drive

October 08, 2024 • Tom Brannen and Vic Cooper • Season 2 • Episode 1

Kicking off a new season of the podcast, we take a quick look back before tackling the question of how AI is changing the landscape of CX. We also discuss how AI is revolutionizing not just customer service but also the way we think about, procure, and implement AI. And Tom greatly oversimplifies the deployment of AI, though he has a good point.

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Show Hosts:

Tom Brannen – Industry Analyst – OnConvergence

Web: onconvergence.com

Twitter: @tbrannen

LinkedIn: https://www.linkedin.com/in/tbrannen/

Vic Cooper – Independent Consultant – Inteletry

Web: https://www.inteletry.com

Twitter: @VicACooper